OVERVIEW
At CT Carbon Kits, we stand behind the quality and craftsmanship of our carbon fiber automotive parts. We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our comprehensive policy below.
By making a purchase on ctcarbonkits.com, you agree to the terms of this Refund and Return Policy.
1. 30-DAY RETURN WINDOW
You have 30 calendar days from the date your item was delivered to request a return or exchange. To be eligible for a return, your item must meet the following criteria:
- It must be completely unused, uninstalled, and in the same condition that you received it.
- It must be in its original packaging with all protective wraps, foam padding, and hardware kits included.
- Any item that shows signs of installation, tool marks, tape residue, or modifications cannot be accepted for a return.
2. SHIPPING DAMAGE & INSPECTION POLICY (CRITICAL)
Carbon fiber components are fragile and can occasionally be damaged during transit.
- Inspection Upon Delivery: You must inspect your package and the product inside immediately upon delivery.
- Reporting Window: Any shipping damage, cracks, broken tabs, or missing items must be reported to us within 48 hours of delivery via email at info@ctcarbonkits.com.
- Required Documentation: Please include clear, high-resolution photos of the outer shipping box, the shipping label, and the specific damage to the product.
- Failure to report transit damage within 48 hours limits our ability to file a claim with the freight carrier, and your return or exchange request may be denied.
3. FITMENT & PROFESSIONAL INSTALLATION DISCLAIMER
Because aftermarket carbon fiber parts require precision handling, we highly recommend professional installation by a certified body shop.
- Fitment Issues: If you believe a part has a structural fitment defect, you must provide clear photographic or video evidence showing the vehicle, the part, and the specific fitment issue.
- Exclusions: We are not responsible for damages, cracks, or structural failures that occur due to improper installation, over-tightening, or highway use of unpinned/unsecured components.
4. RESTOCKING FEES & RETURN SHIPPING COSTS
- Return Shipping: Customers are responsible for paying their own return shipping costs unless the return is a result of our error (e.g., we shipped the wrong item) or a confirmed manufacturer defect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Restocking Fee: All standard change-of-mind or buyer’s remorse returns are subject to a 20% restocking fee to cover inspection, repackaging, and administrative costs.
5. NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
- Custom-ordered or bespoke carbon fiber pieces (special weaves, custom finishes).
- Items marked as “Clearance,” “Final Sale,” or “As-Is” at the time of purchase.
- Products that have been painted, clear-coated, ceramic coated, or modified by the customer.
6. HOW TO INITIATE A RETURN
To start a return, please follow these simple steps:
- Email us at info@ctcarbonkits.com with your Order Number and the reason for your return.
- If applicable, attach clear photos of the product and packaging.
- Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the correct return shipping warehouse address.
- Pack the item securely in its original box. Do not ship items back without an official RMA number, as they will not be processed.
7. REFUND PROCESSING
Once your return is received at our facility, our technicians will inspect the item to ensure it meets our return criteria. We will notify you via email regarding the approval or rejection of your refund.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us.
Approved Returns: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (minus the 20% restocking fee and any non-refundable shipping charges) within 5 to 7 business days.